52 Jobs in Cary, NC
Homewood Suites Raleigh-Cary I-40 is Hiring a Front Desk Supervisor Near Cary, NC
Job Description
About Us:
The Homewood Suites Raleigh Cary I-40 , located near the I-40 and I-440 interchange, is within easy reach of Downtown Raleigh, Cary, Research Triangle Park and NC State University. Guests can shop, dine, and see a movie at Crossroads Plaza, less than a half mile away. Our suites feature fully equipped kitchens and separate living and dining areas. The hotel is located at 555 Crossroads Blvd, Cary, NC 27518.
The Role:
As a Front Desk Supervisor , you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect. This is a working position and will assume five front desk shifts a week.
What You'll Do:
- Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
- Assist guests with information about local hotspots, hidden gems, and hotel services.
- Manage room reservations, modifications, and cancellations.
- Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
- Collaborate with the behind-the-scenes team to ensure guest requests are met.
- Foster collaboration with the team to fulfill guest needs promptly and effectively.
- Contribute your expertise and insights during team meetings and daily briefings to enhance our service delivery.
- Work closely with the AGM to manage and train the Front Desk/Night Audit team.
- Assist with various administrative tasks such as responding to guest reviews/surveys, bank deposits, schedules, managing 3rd party reservations.
- Serve as Manager on Duty during your shift; be on call for any shift coverage needed.
Your Skills and Style:
- You've got a knack for customer service, with experience at the hotel front desk required.
- Your communication is clear, friendly, and professional.
- Attention to detail is your strong suit; no request slips through the cracks.
- Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.
- Pressure is just another part of the job – you stay cool under all circumstances.
- Your schedule flexibility means you're open to varied shifts, weekends, and holidays.
- A high school diploma or equivalent is your foundation; any hospitality education is a plus.
- 2 years Front Desk experience preferred, Hilton experience a plus (the hotel uses PEP).
The Perks – What’s in it for You:
- Competitive compensation that recognizes your star quality.
- Comprehensive medical and dental benefits for full-time team members, available Day 1.
- Paid time off (PTO) and holiday pay to maintain work-life balance.
- Shine bright with our Team Member Recognition Program.
- Incentive plans available to all departments to reap the rewards of your exceptional performance.
- Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.
- Access to special discounts on stays and dining – share the love with friends and family
Get to Know Us More:
The Homewood Suites by Hilton Raleigh Cary I-40 is owned and managed by Parks Hospitality Group . We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website: www.parkshotels.com .
Ready to Shine?
Step into the spotlight as a Front Desk Supervisor at Homewood Suites by Hilton Raleigh Cary I-40 . If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together.
Job Summary
Full Time
$31k-43k (estimate)
04/26/2024
05/11/2024
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
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Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
